Delivery & Returns
Delivery
Shipping Options:
Royal Mail 1st Class Signed For - £5
(Delivery aim of 1 to 3 days from the date of dispatch) - available for items under £50.
Royal Mail Special Delivery - £7.95
(Delivery aim of Next Day from the date of dispatch) - Saturday delivery not guaranteed.
Free shipping available on orders of £150 & over - use code ‘FREE150’ at checkout.
All items are sent tracked via Royal Mail within the UK and will need to be signed for on delivery. You will recieve an email once your item has been dispatched with a reference to track your order on the Royal Mail website.
Please click here to track your parcel.
Ready-to-ship items will be dispatched within 1 to 3 working days from the date of order.
Made-to-order items will be dispatched within 2 to 3 weeks from the date of order, unless stated otherwise.
Lead times for bespoke or commissioned items will vary, please contact me to discuss a bespoke enquiry.
Returns
You have 14 days from the date of receiving your order to request to return the item for a full refund, as long as the item is in its original condition, unworn, and in its original packaging. Bespoke, personalised items, commissioned/custom-made items and earrings are only returnable if faulty.
To start the returns process, please email your order reference and return request to lucialejewellery@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns must be made by Royal Mail Special Delivery, with the correct level of insurance cover, and a copy of the ‘proof of postage’ receipt and tracking reference should be sent to lucialejewellery@gmail.com. The customer is responsible for the return postage costs and to safely ship items back using a tracked service.
Lucia Lé Jewellery is handmade and crafted on an independent basis, meaning each piece is unique and sometimes may show makers marks. These ‘imperfections’ are a part of what makes each item special and beautiful. However, if there is a genuine fault with your jewellery please get in contact so that I can evaluate the issue.